Returns & Exchanges

How do I return or exchange goods to Peper Harow.

We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Peper Harow cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely in its original condition (with all tags still intact) and enclosing the original Delivery Note. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Please note: We must be notified of any missing or defective items within 7 days of receipt of an order. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.

How long do I have to return purchased items?

We are happy to exchange or refund any items (except undergarments) that have not been altered, washed or worn within 28 days of original order receipt. Peper Harow cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely with all tags still intact and enclosing the original Delivery Note This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. Return address labels are provided for your convenience. Although we do not repay delivery charges (except in the unlikely event that your item is faulty), you will not be charged for delivery of the replacement item(s). Stores cannot issue refunds for items bought via the website. Only product exchanges are possible in stores. In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required. There will be no second postage and packing costs to you for despatch of exchanged goods.

Who pays the cost of returning items bought from Peper Harow?

Returning items either for a refund or exchange will be at your own cost.

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